How do I return an item?
Returns of product, other than for exchange or replacement of defective products, are subject to a minimum 15% restock fee of the original purchase price. Special Order/Non-Standard Products are Non-Returnable. All non-defective products approved for return are to be shipped back to ParkUSA at the customer's expense. The return item may be subjected to shipping insurance and has to be send via UPS, FedEx or USPS with a tracking number. Tracking number to be emailed to Store@parkusa.com. Shipping fees originally incurred by buyer are Non-Refundable.
No returns other than for defective products will be honored after 30 days of receipt. Should a replacement for a returned item not be available, a credit will be issued. For all returns, please contact us before the return. Unauthorized and/or unmarked returns will not be honored. To be accepted, all returned products must be accompanied with a copy of the sales order or invoice.
A decontamination statement (where applicable) must be completed, signed and attached to the outside of the packing in order to be accepted by our shipping/receiving department. Regardless of condition, products must be packaged appropriately so as not to incur any physical damage during return shipping. Failure to do so may involve a deduction of the issued credit or invalidate the warranty (if applicable).
Contact Information for returns: